FAQ
Answers to common questions about our products, delivery and membership.
Policies
1. Your account. You choose a Retail or Wholesale account when you sign up. The account type cannot be changed later. Keep your password private; you are responsible for activity on your account.
2. Orders and payment. Orders are confirmed by our team. We accept Cash on Delivery and bank / mobile transfer; transfers are checked against the screenshot you upload before an order is processed.
3. Wholesale. Wholesale orders are pre-orders with a minimum quantity per item. Points, events and promotions do not apply to wholesale orders.
4. Products. Our products are cosmetics, not medicine. Please patch test before use and stop if irritation occurs.
Draft — the final wording will be provided by Stella Glow.
What we collect. Your name, email, phone number and delivery addresses — and, for wholesale accounts, your business details. We use them only to run your account and deliver your orders.
How we contact you. By email for account and order updates, and by phone or Viber about deliveries.
Sharing. We share your name, phone and address with our delivery partner only to deliver your order. We never sell your data.
Your choices. You can update your details in My Page at any time, or ask us to close your account.
Draft — the final wording will be provided by Stella Glow.
Unopened items can be returned after delivery — message us on Viber with your order number and we will confirm the return window. Opened or used products cannot be returned for hygiene reasons.
Draft — the final wording will be provided by Stella Glow.
No questions match “”. Try another word, or ask us on Viber.
Still have questions?
Message us on Viber and our team will help you.